Heraklion International Airport (Nikos Kazantzakis Airport) provides special assistance for passengers with reduced mobility or other specific needs to ensure a comfortable and seamless travel experience. The airport is committed to offering a range of services designed to meet the requirements of travelers with disabilities, elderly passengers, and those who may need extra help navigating the airport.

Services Offered

Wheelchair Assistance
Heraklion Airport offers complimentary wheelchair assistance for passengers who require mobility support. This service is available throughout the airport, from check-in to boarding, ensuring that passengers with mobility impairments can move around the airport with ease. Wheelchair assistance can also be provided on the aircraft if necessary, and airport staff will assist passengers in getting from the gate to their seat.

Escalator and Lift Access
For passengers who have difficulty using stairs, the airport is equipped with accessible lifts and escalators. This allows easy access to various levels of the airport, ensuring that all areas, including departure and arrival halls, are reachable for those with mobility challenges.

Priority Check-In and Boarding
Special assistance passengers are entitled to priority check-in, which can significantly reduce waiting times. Priority boarding is also available, allowing passengers to board the aircraft before other travelers, reducing the stress of navigating crowded areas.

Accessible Restrooms
Heraklion Airport is equipped with accessible restrooms, designed for use by passengers with reduced mobility. These restrooms are located throughout the airport, ensuring that travelers can find suitable facilities when needed.

How to Request Special Assistance

To ensure that all special assistance needs are met, it is recommended to request assistance at least 48 hours in advance. This can be done by contacting your airline directly when booking your ticket, or by notifying them after the booking. Airlines typically arrange the required services, including wheelchair assistance, priority boarding, and support throughout the airport.

If you have specific needs or require additional services, such as assistance with visual or hearing impairments, it’s essential to inform the airline as early as possible. The airport and airline staff will then ensure that any additional requirements are catered for.

Holiday with TUI, Sunweb, Corendon or Jet2?

Make sure to contact your travel agent as well. The companies mentioned above have their own airport staff at Heraklion Airport. The travel agency can contact the handling agent directly so you can recieve special assistance quicker.

Private transfer

It is highly recommended to arrange a private transfer to the airport incase you need special assistance. Taxi’s will bring you as close as possible to the airport enterance.